Privacy Policy

Twisted Cycle

Last Updated on 2/12/25. This privacy policy is effective immediately.

Twisted Cycle (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website, mobile app, or visit any of our Twisted Cycle studio locations.

1. Information We Collect

We collect the following types of information:

·                     Personal Information: Name, email address, phone number, billing details, and other contact details you provide when signing up for classes, purchasing products, or creating an account.

·                     Fitness Information: Your workout history, fitness goals, class participation, and progress tracking.

·                     Payment Information: Credit/debit card details when you make purchases through our platform.

·                     Technical Data: IP address, browser type, operating system, and usage data when you interact with our website or app.

·                     Marketing Preferences: Information regarding your communication and subscription preferences.

2. How We Use Your Information

We use the information we collect to:

·                     Provide and personalize your Twisted Cycle experience.

·                     Process payments and manage memberships.

·                     Improve our classes, website, and mobile app.

·                     Send promotional materials and special offers (you can opt-out anytime).

·                     Communicate with you regarding updates, class schedules, and account notifications.

·                     Ensure security and prevent fraud.

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We do not share, sale, or trade our customer’s phone numbers. However, we may share information with these groups:

·                     Service Providers: Third-party vendors who assist with payment processing, end-user subcontractors/service providers, analytics, and IT support.

·                     Legal Compliance: When required by law, regulation, or to protect Twisted Cycle’s rights and safety.

·                     Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

4. Data Security

We take appropriate security measures to protect your personal information. However, no online platform is 100% secure. Please keep your account credentials confidential and notify us of any unauthorized access.

5. Your Choices & Rights

You have the right to:

·                     Access, update, or delete your personal information.

·                     Opt out of marketing communications.

·                     Request details on how your data is used.

To exercise these rights, please contact us at [Insert Contact Information].

6. Cookies & Tracking Technologies

Twisted Cycle uses cookies and similar technologies to enhance user experience, track site traffic, and deliver personalized content. You can adjust your browser settings to decline cookies if preferred.

7. Third-Party Links

Our website and app may contain links to third-party sites. We are not responsible for the privacy practices of these external platforms.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at: [email protected]